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Choosing a Call Center That Is Perfect For Your Company
You cannont deny that call centers can skyrocket sales. That is a given. It is the reason why so many companies use them. The problem is that it is quite difficult to set up a call center that works...
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How to Develop a Data-Driven Marketing Plan
Now that the age of “Big Data” is upon us, it’s no longer possible to relegate data analysis to just one segment of your marketing strategy. Today, data analysis must inform your entire strategy,...
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Surviving December 26: A Guide to Managing the Post Holiday Rush
You made it! The craziness of the holiday season has come and gone. The shoppers are done wrapping their gifts. The travelers are heading home after enjoying time with their loved ones. Now, you’re...
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4 Types of Customers That Could Ruin Your Team’s Day
Anyone who has worked with the public has experienced it. A customer walks in and in a matter of moments ruins the flow of the workday. Perhaps the customer doesn’t mean to come across as aggressive or...
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The Customer is Always Right, Right?
In 1850, Swiss hotelier César Ritz coined the phrase le client n’a jamais tort which roughly translates to the customer is never wrong. If a customer complained of a bad dish at dinner, he was known to...
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Dealing With Angry Clients
I’ve heard other businesses say angry clients can be so difficult, many won’t even bother to deal with them. I’m talking about the nasty, abusive, annoying son-of-a-gun you just want to strangle. You...
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How, Why and When to Fire a Client
One of the suckiest things about being an entrepreneur is having to fire a client. I’ve had to fire a client or two of my own. One in particular stands out. There’s no crazy psycho client story here;...
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7 Key Fundamentals of a Great Customer Service Philosophy
Great customer service doesn’t have to be impossible to figure out. A well-crafted customer service policy is something businesses of all sizes should practice, day in and day out. Make sure everyone,...
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Reignite The Flame: How to Connect with Old Customers
Existing customers are the backbone of your sales, and your most valuable asset. And still, somehow, they are often taken for granted, blitzed with inappropriate offers, or ignored altogether in the...
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Dealing With Difficult Clients? It’s Your Fault
And it’s easy to fix. How Difficult Clients Are Made. I was at a business mastermind recently and one of the guest speakers started out his talk by suggesting that we were the cause of our difficult...
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