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Channel: Customer Service – Management
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3 Ways To Turn Customer Complaints Into Sales Opportunities

A customer complains — loudly and publicly — about an experience he had with your business. You’re wringing your hands in despair. Doesn’t this complaint mean bad news for your company? Don’t worry; if...

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Customer Surveys And CAN-SPAM: What You Need To Know

Disclaimer: I will preface this post by stating that I am not a lawyer. The information below is my understanding from having worked in this industry for a number of years but is provided in good faith...

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The Gold Standard: The Most Effective Ways To Improve Customer Communications

Many companies focus on marketing to the public without putting a focus on retaining the customers they have already earned. While building a book of business is important to thrive and succeed in the...

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Email Deliverability 101 [Infographic]

We have had email in our working and personal lives for some time now and despite the way technology evolves so quickly, it is still a very relevant and effective form of communication. There was a...

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How A Virtual Receptionist Can Help Your Business

Not every business can afford to hire a full time receptionist regardless of how badly they need one. A virtual receptionist can help to fill this gap particularly for smaller businesses and start ups....

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Professional Telephone Etiquette: 10 Tips For Answering Calls

Answering telephone calls is an important and crucial part for any business. Sure, web enquiries, social media and email have their place, but the telephone still remains the primary point of contact...

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Loyalty Programs: 2 Guiding Principles & 4 Implementation Tips You Must...

A friend who keeps a keen eye on sales noted that Best Buy had a great deal on Apple laptops just before Christmas. He and his wife both needed one, so he bought two. A week after the purchase, he got...

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Choosing a Call Center That Is Perfect For Your Company

You cannont deny that call centers can skyrocket sales. That is a given. It is the reason why so many companies use them. The problem is that it is quite difficult to set up a call center that works...

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How to Develop a Data-Driven Marketing Plan

Now that the age of “Big Data” is upon us, it’s no longer possible to relegate data analysis to just one segment of your marketing strategy. Today, data analysis must inform your entire strategy,...

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Surviving December 26: A Guide to Managing the Post Holiday Rush

You made it! The craziness of the holiday season has come and gone. The shoppers are done wrapping their gifts. The travelers are heading home after enjoying time with their loved ones. Now, you’re...

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4 Types of Customers That Could Ruin Your Team’s Day

Anyone who has worked with the public has experienced it. A customer walks in and in a matter of moments ruins the flow of the workday. Perhaps the customer doesn’t mean to come across as aggressive or...

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The Customer is Always Right, Right?

In 1850, Swiss hotelier César Ritz coined the phrase le client n’a jamais tort which roughly translates to the customer is never wrong. If a customer complained of a bad dish at dinner, he was known to...

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Dealing With Angry Clients

I’ve heard other businesses say angry clients can be so difficult, many won’t even bother to deal with them. I’m talking about the nasty, abusive, annoying son-of-a-gun you just want to strangle. You...

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How, Why and When to Fire a Client

One of the suckiest things about being an entrepreneur is having to fire a client. I’ve had to fire a client or two of my own. One in particular stands out. There’s no crazy psycho client story here;...

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7 Key Fundamentals of a Great Customer Service Philosophy

Great customer service doesn’t have to be impossible to figure out. A well-crafted customer service policy is something businesses of all sizes should practice, day in and day out. Make sure everyone,...

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Reignite The Flame: How to Connect with Old Customers

Existing customers are the backbone of your sales, and your most valuable asset. And still, somehow, they are often taken for granted, blitzed with inappropriate offers, or ignored altogether in the...

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Dealing With Difficult Clients? It’s Your Fault

And it’s easy to fix. How Difficult Clients Are Made. I was at a business mastermind recently and one of the guest speakers started out his talk by suggesting that we were the cause of our difficult...

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